Job Description

Responsibilities
· Participate in requirements analysis
· Collaborate with internal teams to produce software design and architecture
· Write clean, scalable code using ASP.NET Core C#
· Test and deploy applications and systems
· Revise, update, refactor and debug code
· Develop documentation throughout the software development life cycle (SDLC)

Job Description

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Leading ongoing reviews of business processes and developing optimization strategies.

Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

Conducting meetings and presentations to share ideas and findings.

Performing requirements analysis.

Documenting and communicating the results of your efforts.

Effectively communicating your insights and plans to cross-functional team members and management.

Gathering critical information from meetings with various stakeholders and producing useful reports.

Working closely with clients, technicians, and managerial staff.

Providing leadership, training, coaching, and guidance to junior staff.

Allocating resources and maintaining cost efficiency.

Ensuring solutions meet business needs and requirements.

Performing user acceptance testing.

Managing projects, developing project plans, and monitoring performance.

Updating, implementing, and maintaining procedures.

Prioritizing initiatives based on business needs and requirements.

Serving as a liaison between stakeholders and users.

Managing competing resources and priorities.

Monitoring deliverables and ensuring timely completion of projects.

Job Description

Job Purpose:

To meet and exceed customer service goals as set by Management. Enhance customer service experience of web-based consumers (B2B, B2E,B2B including partnerships/stakeholders) through Customer care team

Duties and responsibilities :

• Design and plan Customer care department KPA/KPI and annual budget
• Recruiting and Managing the Associate Manager/Supervisors/Executives
• He/she should be a “subject matter expert\”, from a business, operations, customer service and consumer affairs perspective. The e-commerce Customer Service Manager will own many aspects of support, ranging from building scripts/FAQ for phone/email / online chat to driving initiatives to improve day-to-day processes.
• He/She will oversee the day-to-day operations of the Customer Care Associates through Associate Managers/Supervisors/Team leads.
• He/she will design & conduct formal training sessions upon initial hire as well as ongoing refresher courses.
• A performance evaluation and continuous performance enhancement process to be implemented
• He/She will evaluate and analyze systems, i.e. email and chat service to ensure it is being used to its maximum benefit. Report on productivity and react accordingly.
• Utilize market-leading Customer Service and web technologies to increase consumer satisfaction.
• Responsible for the day-to-day administration of Live Chat tools and other web-based consumer Affairs Technology
• Coordinate with Growth/product, QC and marketing to design and conduct a periodic market survey
• Periodic/regular Customer Care MIS with market and consumer behavior insights
• Keep a close eye to Identify Consumer pain/challenges regarding customer UX in different platforms, solution gaps or improvement areas to regularly update management
• Strictly monitor Regulatory guidelines regarding Customer/consumer rights
• To become one point contact for Regulator/SAMA
• Closely follow up with internal stakeholders to submit a timely response to any regulatory enquiries or complaint
• Support product and business teams to conduct periodic surveys
• Bring in timely update for Customer care CRM/core systems

Qualifications :

• Knowledge of banking/Insurance/E-business Customer Care (Preferably from the Insurance/Financial Segment)
• Excellent communication and Leadership ability
• Degree, preferably in Business Management, or a related field
• Preferably with MBA

Experience & Requirements :

• 5-10 years of Customer care leadership Experience.
• Preferably 3-5 years working in E-Business, Banking, or Insurance
• Proven work experience as Manager/Asst.manager in a similar role in a reputed organization in Saudi Arabia
• Exceptional interpersonal/team-building skills including the ability to communicate with all levels of the organization and participate on multi-functional teams
• Detail-oriented, demonstrate strong written and verbal communication skills
• Ability to work in a dynamic environment and be results and deadline driven
• Microsoft Office proficiency with Word and Excel

Job Description

Position Overview:

The incumbent examines and analyses accounting records to determine financial status of organization and prepares financial reports concerning operating procedures by performing the following duties.
______________________

Key Roles and Responsibilities:

• Reviews data regarding material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.
• Reviews computer-generated reports to determine if accepted accounting procedure was followed in recording transactions.
• Counts cash on hand, inspects notes receivable and payable, negotiable securities, and cancelled checks.
• Verifies journal and ledger entries of cash and check payments, purchases, expenses, and trial balances by examining and authenticating inventory items.
• Prepares reports for management concerning scope of audit, financial conditions found, and source and application of funds.
• Makes recommendations regarding improving operations and financial position of company.
• Establishes guidelines for discovering and preventing fraud.
• Examines company payroll and personnel records to determine worker\’s compensation coverage.
• Establishes and maintains client relationships.

Note: The above is a list of the key accountabilities of the role. The employee in this role is expected to be open to manage other responsibilities that are linked to this role which can be assigned to him by his manager from time to time
________________________

Required work experience/Qualifications/Certification :

• Education: Bachelor\’s degree (B. A/B COM.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience / or Appropriate Degree in Business, Accounting, Finance or equivalent. CIA level 1 certification is preferred.

• Experience: Minimum Experience of five years in a technology company. Insurance Background is preferred.

• Language / Numeric Ability –Ability to read, analyses, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.

• Computer Skills –To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Inventory software; Internet software and Database software.

• Reasoning Ability – Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Job Description

– Develop strategic marketing initiatives and activities.
– Implement marketing plans that include print, broadcast and online content.
– Create branded advertising campaigns, and support the marketing and design teams by coordinating and collating content.
– Setup tracking systems for marketing campaigns and online activities.
– Conduct market research to identify marketing opportunities and negotiate media coverage.
– Traffic all advertising efforts to appropriate channels.
– Develop and manage all internal communication systems.
– Create, maintain and strengthen the organization’s overall brand through all media avenues.
– Organize and streamline service offerings into user-friendly concepts.
– Simplify complex data into a user-friendly format such as graphs, charts and other visual aids for clients and management.